Returns and Refunds Policy

We want your shopping experience at Petopia Marketplace to be as smooth as possible. Here's our returns policy to guide you:

 Incorrectly Shipped or Damaged Items:

If you receive items that were shipped incorrectly or are damaged during transit, please contact us within 48 hours of receipt. For damaged items, we'll require a photo for verification.

Refused or Canceled Items:

Refused or canceled items will incur a 15% restocking fee, and shipping charges will not be refunded.

Refunds Processing:

Refunds for approved returns will be processed within 72 hours and applied to your original payment method.

Your satisfaction is important to us, and we aim to handle returns fairly and efficiently. If you have any questions or concerns about our returns policy, feel free to contact our customer support.